Settings and activity
10 results found
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12 votes
An error occurred while saving the comment -
1 vote
An error occurred while saving the comment Adminpkumar (Admin, Logitech) commented
Hi there,
Can you provide the following details to help us reproduce the issue.
1) Steps to reproduce the issue?
2) Chip version? is it Intel / M1 / M2?
3) System OS language and G HUB language. -
1 vote
An error occurred while saving the comment Hi There,
We would like to know more about this. Can you please provide the following details?
1) Are you using an action that is already present in the profiles, or you're trying to setup a new action?
2) If its a new action, what kind of "Action" you're trying to setup? e.g. "Shortcut", "Multi-action"
3) If possible can you share the screenshot?Regards,
Praveen -
1 vote
An error occurred while saving the comment Hi there,
Thank you for reaching out to us and reporting the issue. We apologize for any inconvenience this may be causing.
To help us investigate and resolve this issue as quickly as possible, could you please provide us with the following information:
a) Device Model: (e.g., MX Master 3, M545, MX Keys, etc.)
b) Operating System (OS) details: (e.g., Windows 11 22631.4169, macOS 14.5.1, etc.)
c) Sample Process (macOS):
Steps to collect Sample Process from macOS:
1: Launch Activity Monitor from /Applications/Utilities folder
2: Close the Options Plus UI
3: Select Logi Options+ process and click on gear icon (on top left corner) and click sample processd) Logs from the Options+:
Steps to collect logs:
1) Press & hold Shift+Enter and click on Settings icon
2) Click "Start Logging"
3) Try to reproduce the issue
4) Stop Logging
5) Logs will be saved in the desktop (ex. LogiOptionsPlus-20241009T155231-logs.zip)Please share the requested details including log and sample process/memory dump to OptionsPlusSupport@logitech.com.
Once we have this information, we'll be able to investigate the issue thoroughly and provide you with a solution.
Thank you for your cooperation.
-
1 vote
An error occurred while saving the comment Hi there,
Thank you for reaching out to us and reporting the issue. We apologize for any inconvenience this may be causing.
To help us investigate and resolve this issue as quickly as possible, could you please provide us with the following information:
a) Device Model: (e.g., MX Master 3, M545, MX Keys, etc.)
b) Operating System (OS) details: (e.g., Windows 11 22631.4169, macOS 14.5.1, etc.)
c) Sample Process (macOS):
Steps to collect Sample Process from macOS:
1: Launch Activity Monitor from /Applications/Utilities folder
2: Close the Options Plus UI
3: Select Logi Options+ process and click on gear icon (on top left corner) and click sample processd) Logs from the Options+:
Steps to collect logs:
1) Press & hold Shift+Enter and click on Settings icon
2) Click "Start Logging"
3) Try to reproduce the issue
4) Stop Logging
5) Logs will be saved in the desktop (ex. LogiOptionsPlus-20241009T155231-logs.zip)Please share the requested details including log and sample process/memory dump to OptionsPlusSupport@logitech.com.
Once we have this information, we'll be able to investigate the issue thoroughly and provide you with a solution.
Thank you for your cooperation.
-
1 vote
An error occurred while saving the comment Hi there,
Thank you for reaching out to us and reporting the issue. We apologize for any inconvenience this may be causing.
To help us investigate and resolve this issue as quickly as possible, could you please provide us with the following information:
a) Device Model: (e.g., MX Master 3, M545, MX Keys, etc.)
b) Operating System (OS) details: (e.g., Windows 11 22631.4169, macOS 14.5.1, etc.)
c) Sample Process (macOS):
Steps to collect Sample Process from macOS:
1: Launch Activity Monitor from /Applications/Utilities folder
2: Close the Options Plus UI
3: Select Logi Options+ process and click on gear icon (on top left corner) and click sample processd) Logs from the Options+:
Steps to collect logs:
1) Press & hold Shift+Enter and click on Settings icon
2) Click "Start Logging"
3) Try to reproduce the issue
4) Stop Logging
5) Logs will be saved in the desktop (ex. LogiOptionsPlus-20241009T155231-logs.zip)Please share the requested details including log and sample process/memory dump to OptionsPlusSupport@logitech.com.
Once we have this information, we'll be able to investigate the issue thoroughly and provide you with a solution.
Thank you for your cooperation.
-
1 vote
An error occurred while saving the comment Hi there,
Can you provide following information to help us troubleshoot further?
1) Your OS and build version?
2) Your Adobe Photoshop version?
3) Options+ version
4) Devices connected to Options+ -
3 votes
An error occurred while saving the comment Hi there,
Thank you for reaching out to us and reporting the issue. We apologize for any inconvenience this may be causing.
To help us investigate and resolve this issue as quickly as possible, could you please provide us with the following information:
a) Device Model: (e.g., MX Master 3, M545, MX Keys, etc.)
b) Operating System (OS) details: (e.g., Windows 11 22631.4169, macOS 14.5.1, etc.)
c) Sample Process (macOS) or Memory Dump file (Windows):
Steps to collect Sample Process from macOS:
1: Launch Activity Monitor from /Applications/Utilities folder
2: Close the Options Plus UI
3: Select Logi Options+ process and click on gear icon (on top left corner) and click sample processSteps to collect memory dump files from Windows:
1) Win +X and select Task Manager
2) Scroll down and right click on Logi Options+ Agent > Create Memory dump filed) Logs from the Options+:
Steps to collect logs:
1) Press & hold Shift+Enter and click on Settings icon
2) Click "Start Logging"
3) Try to reproduce the issue
4) Stop Logging
5) Logs will be saved in the desktop (ex. LogiOptionsPlus-20241009T155231-logs.zip)Please share the requested details including log and sample process/memory dump to OptionsPlusSupport@logitech.com.
Once we have this information, we'll be able to investigate the issue thoroughly and provide you with a solution.
Thank you for your cooperation.
-
1 vote
An error occurred while saving the comment Hi there,
Thank you for reaching out to us and reporting the issue. We apologize for any inconvenience this may be causing.
To help us investigate and resolve this issue as quickly as possible, could you please provide us with the following information:
a) Device Model: (e.g., MX Master 3, M545, MX Keys, etc.)
b) Operating System (OS) details: (e.g., Windows 11 22631.4169, macOS 14.5.1, etc.)
c) Sample Process (macOS) or Memory Dump file (Windows):
Steps to collect Sample Process from macOS:
1: Launch Activity Monitor from /Applications/Utilities folder
2: Close the Options Plus UI
3: Select Logi Options+ process and click on gear icon (on top left corner) and click sample processSteps to collect memory dump files from Windows:
1) Win +X and select Task Manager
2) Scroll down and right click on Logi Options+ Agent > Create Memory dump filed) Logs from the Options+:
Steps to collect logs:
1) Press & hold Shift+Enter and click on Settings icon
2) Click "Start Logging"
3) Try to reproduce the issue
4) Stop Logging
5) Logs will be saved in the desktop (ex. LogiOptionsPlus-20241009T155231-logs.zip)Please share the requested details including log and sample process/memory dump to OptionsPlusSupport@logitech.com.
Once we have this information, we'll be able to investigate the issue thoroughly and provide you with a solution.
Thank you for your cooperation.
-
2 votes
An error occurred while saving the comment Hi there,
We value your feedback and appreciate your participation in the feedback forum. Our team is looking into every feedback provided by customers in this platform. You may not see immediate action to some of the feedback, but we assure you that your feedback is not going unheard.
Hi there,
We are unable to reproduce the issue. Can you please reach out to us at OptionsPlusSupport@logitech.com and provide the following details.
1) Is it possible to provide a screen recording? Upload it in any shared page (Ex. Google Drive, YouTube, etc.) and share us the link.
2) OS version and build details
3) Which region are you from
4) Are you able to reproduce this every time?