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44 results found

  1. I can't find the photoshop plugin

    1 vote
    1 comment  ·  Logi Options+ » Bug  ·  Admin →
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    Adminpkumar (Admin, Logitech) commented  · 

    Hi there,

    Can you provide following information to help us troubleshoot further?

    1) Your OS and build version?
    2) Your Adobe Photoshop version?
    3) Options+ version
    4) Devices connected to Options+

  2. Mapping buttons no longer working with Logi Options+ update.

    3 votes
    1 comment  ·  Logi Options+ » Bug  ·  Admin →
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    An error occurred while saving the comment
    Adminpkumar (Admin, Logitech) commented  · 

    Hi there,

    Thank you for reaching out to us and reporting the issue. We apologize for any inconvenience this may be causing.

    To help us investigate and resolve this issue as quickly as possible, could you please provide us with the following information:

    a) Device Model: (e.g., MX Master 3, M545, MX Keys, etc.)

    b) Operating System (OS) details: (e.g., Windows 11 22631.4169, macOS 14.5.1, etc.)

    c) Sample Process (macOS) or Memory Dump file (Windows):
    Steps to collect Sample Process from macOS:
    1: Launch Activity Monitor from /Applications/Utilities folder
    2: Close the Options Plus UI
    3: Select Logi Options+ process and click on gear icon (on top left corner) and click sample process

    Steps to collect memory dump files from Windows:
    1) Win +X and select Task Manager
    2) Scroll down and right click on Logi Options+ Agent > Create Memory dump file

    d) Logs from the Options+:
    Steps to collect logs:
    1) Press & hold Shift+Enter and click on Settings icon
    2) Click "Start Logging"
    3) Try to reproduce the issue
    4) Stop Logging
    5) Logs will be saved in the desktop (ex. LogiOptionsPlus-20241009T155231-logs.zip)

    Please share the requested details including log and sample process/memory dump to OptionsPlusSupport@logitech.com.

    Once we have this information, we'll be able to investigate the issue thoroughly and provide you with a solution.

    Thank you for your cooperation.

  3. After updating to version 1.83.632797, button not working

    1 vote
    1 comment  ·  Logi Options+ » Bug  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Adminpkumar (Admin, Logitech) commented  · 

    Hi there,

    Thank you for reaching out to us and reporting the issue. We apologize for any inconvenience this may be causing.

    To help us investigate and resolve this issue as quickly as possible, could you please provide us with the following information:

    a) Device Model: (e.g., MX Master 3, M545, MX Keys, etc.)

    b) Operating System (OS) details: (e.g., Windows 11 22631.4169, macOS 14.5.1, etc.)

    c) Sample Process (macOS) or Memory Dump file (Windows):
    Steps to collect Sample Process from macOS:
    1: Launch Activity Monitor from /Applications/Utilities folder
    2: Close the Options Plus UI
    3: Select Logi Options+ process and click on gear icon (on top left corner) and click sample process

    Steps to collect memory dump files from Windows:
    1) Win +X and select Task Manager
    2) Scroll down and right click on Logi Options+ Agent > Create Memory dump file

    d) Logs from the Options+:
    Steps to collect logs:
    1) Press & hold Shift+Enter and click on Settings icon
    2) Click "Start Logging"
    3) Try to reproduce the issue
    4) Stop Logging
    5) Logs will be saved in the desktop (ex. LogiOptionsPlus-20241009T155231-logs.zip)

    Please share the requested details including log and sample process/memory dump to OptionsPlusSupport@logitech.com.

    Once we have this information, we'll be able to investigate the issue thoroughly and provide you with a solution.

    Thank you for your cooperation.

  4. Quit this farce, nobody reads this feedback

    2 votes
    1 comment  ·  Logi Options+ » Idea  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Adminpkumar (Admin, Logitech) commented  · 

    Hi there,

    We value your feedback and appreciate your participation in the feedback forum. Our team is looking into every feedback provided by customers in this platform. You may not see immediate action to some of the feedback, but we assure you that your feedback is not going unheard.

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