Hi there,

Thank you for reaching out to us and reporting the issue. We apologize for any inconvenience this may be causing.

To help us investigate and resolve this issue as quickly as possible, could you please provide us with the following information:

a) Device Model: (e.g., MX Master 3, M545, MX Keys, etc.)

b) Operating System (OS) details: (e.g., Windows 11 22631.4169, macOS 14.5.1, etc.)

c) Sample Process (macOS) or Memory Dump file (Windows):
Steps to collect Sample Process from macOS:
1: Launch Activity Monitor from /Applications/Utilities folder
2: Close the Options Plus UI
3: Select Logi Options+ process and click on gear icon (on top left corner) and click sample process

Steps to collect memory dump files from Windows:
1) Win +X and select Task Manager
2) Scroll down and right click on Logi Options+ Agent > Create Memory dump file

d) Logs from the Options+:
Steps to collect logs:
1) Press & hold Shift+Enter and click on Settings icon
2) Click "Start Logging"
3) Try to reproduce the issue
4) Stop Logging
5) Logs will be saved in the desktop (ex. LogiOptionsPlus-20241009T155231-logs.zip)

Please share the requested details including log and sample process/memory dump to OptionsPlusSupport@logitech.com.

Once we have this information, we'll be able to investigate the issue thoroughly and provide you with a solution.

Thank you for your cooperation.