Options+ does not work since latest update - backend connection problem
The latest version 1.29.6100 on Windows does not work anymore. On startup, there is only the message "Backend connection problem".
Windows 11 Home 22H2 with latest updates
In Task-Manager, I can see these related processes:
Before starting the UI:
- logioptionsplusagent.exe
- logioptionsplusupdater.exe
After starting the app, "Backend connection problem":
- logioptions+.exe (4 times)
- logioptionsplusagent.exe (2 times)
- logioptionsplusupdater.exe
The link "click here to launch backend" does nothing. After closing the app:
- logioptionsplusagent.exe (2 times)
- logioptionsplusupdater.exe
With every new try to launch the app, there is one more instance of logioptionsplus_agent.exe!
On my other machine (Windows 10, previous Options+ version), I see that there is also another process "logioptionsplus_appbroker.exe". That one does never start on my Windows 11 machine.
I already tried uninstalling and re-installing the app multiple times. Also with admin rights and using clean boot, but that did not help.
Interestingly, if I create another user profile, the app works there - even without re-installing.
Back in my profile, if I start the app using shift+right click > "run as other user" with the new profile, the app starts with the same "Backend connection problem" message. But then, there is the missing logitechoptions_appbroker.exe process running. If I now close the app and open it again regularly, it seems to work. (Until the next boot).
Something is really broken in Options+!
Jens Berger
shared this idea
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Osman Beyaztas commented
Having this issue too... Any solution?
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Yuri Oochanov commented
Same for me, and changing regional settings won't help
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This link helped to work around the issue:
https://support.logi.com/hc/de/community/posts/9984694005015/comments/10921940191383If I change the windows regional settings to "United States", Logitech Options+ starts. After that, I was able to switch back to default formats and it still works. Even after uninstalling, cleaning logitech folders, re-booting and re-installing Options+, it still works.
Therefore I suspect that there is a combination of issues. Possibly the last windows update might have changed something in local settings (although not visibly) + logitech options+ seems to have issues with wrong/missing/undefined/unexpected format settings. Changing windows regional settings back and forth seems to fix this.