I purchased the MX Creative Console due to the announcement or the Final Cut Pro compatibility. Originally, I intended to purchase the Loupedeck CT, but discovered that Logitech had purchased that company.

As Logitech knows, the FCP Plug-in fails to install and the troubleshooting tips do not resolve this issue. So right now, I'm sat with a $200 capital cost for a product that is 100% failing in its capability claim.

Further, I'm told by Sali (ticket no. 15365952) that there is no ETA on resolution, there is no ETA on a fix, etc.

I view this as a failed product launch. Rather than waiting on resolution, it seems that I should return the product. Please advise me as to why I would even trust Logitech to fix this product launch?

Thank you,
John