I'm writing to express my frustration with a recurring issue: I've lost all my custom settings three times in the past two months. This is incredibly disruptive, especially during critical moments when I rely on my shortcuts to work efficiently.

I've tried logging in with an account, thinking it might sync my settings, but the problem persists. It seems that my customizations aren't being saved permanently. It would be great if there was an option to save settings as a file, making it easier to transfer them to another computer or share with colleagues.

Additionally, the software's "AI Prompt Builder" and "Recommendations" features are often intrusive, even when disabled. The "FLOW" feature is also unreliable, only working once during a demo.

While your hardware is impressive, the software experience is quite inconsistent. It's frustrating to start my workday unsure if my shortcuts will function as expected.

I hope you'll address these issues to improve the overall user experience.

And please add a function to import/export a settings file.