Hi,

Please accept our apologies for the inconvenience. We work very hard to provide you with excellent software, and this is not the type of experience we aim to provide to our customers.
Our team would like to meet you personally through a 1:1 zoom session, to troubleshoot your issue further.
Will you be available for a live session with our team ?
If yes, please let me know what time and date works best for you.

I'm looking forward to hearing from you.