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Logi Options+: Bug

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logi options+ signin from web does not open application

install screen 'login' goes to sign in page, but the 'open application' link does NOT open logi options+. it does not open any application.
maybe the registry is not updated with the protocol link to the new application 'com.logitech.logioptionsplus://lidsauth?code=H5jcas7q6FSVnKq1pGwWUSfOnx7Apfj&state=jpaeO-e27MoredvPAyj5ONuRxUyupR8xDyEGfqiXig'.

website redirect: https://id.logi.com/?client_id=4156d67b-5a9b-4a0a-b986-840a66876754&redirect_uri=com.logitech.logioptionsplus://lidsauth&code_challenge_method=S256&code_challenge=ZWB4jXlSxQLw-1znxREIOyqWS6XX11UihzPmt5vbntU&scope=openid&response_type=code&state=jpaeO-e27MoredvPAyj5ONuRxUyupR8xDyEGfq_iXig

happy to provide more logs if required

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  • Paweł commented  ·   ·  Report

    Also having this issue. Those registry keys were already added. Tried reinstalling but didn't help

  • Lia commented  ·   ·  Report

    I believe that Edgar is half right, as I looked at my files and looked at what he had posted I realized that I believe his is attempting to utilize logihubplus, whereas what I and others may have is simply 'lghub', if someone could update that batch file to utilize the correct names I believe that might fix it as I am unsure as to what the URL link needs to be replaced with, logihubplus does not allow, for example, me to be able to adjust my Blue Yeti's settings nor my G403 settings whatsoever, whereas the other does, I understand this post is for logihub+, however, I have not found any answers for G hub and I may be the only one with this issue with it

  • Mehmet Ali commented  ·   ·  Report

    I'm having the same issue and support couldnt solve this problem. Is there anyone can solve this issue?

  • Jake Aust commented  ·   ·  Report

    Having this issue today. What the heck...this has been going on for 2 years??

  • Matt Featherstone commented  ·   ·  Report

    I'm having the same issue. I have purchased the creative console which I fear will be useless without any login capability working as I work across devices. What a waste of time and money. Come on logitech fix it!

  • Kris Roberson commented  ·   ·  Report

    Please keep in mind that I am not an admin user on this device so I am unable to do more than restart the app if there is an issue.

    The batch file ran but did not solve the issue.

    Still having the issue.

    I click on the head and shoulders icon on Logi Options+ app.

    Login pops up in a browser window.

    I use my Google to login (That's how mu logitech account is registered)

    A window pops up saying, " Launching..." etc. and "If your application does not launch, please press the button below."

    Pressing the button does nothing.

  • Steve B commented  ·   ·  Report

    I have this issue on my work PC. I can't log in to create or modify smart actions.

  • Daniel L. commented  ·   ·  Report

    I have the same issue on my business Laptop.
    The comment from @edgard did also not fix the issue

  • Edgar Morillo commented  ·   ·  Report

    The issue being addressed involves a custom URL scheme used by Logi Options+ software, specifically for Logitech devices. This scheme allows a web browser to communicate with the Logi Options+ application installed on your computer. However, if the scheme is not correctly registered in the Windows Registry, the browser will not know how to handle it, leading to the error message seen when attempting to use the app.

    To resolve this, we need to properly register the custom URL scheme (`com.logitech.logioptionsplus`) in the Windows Registry. This registration tells Windows how to handle URLs that start with `com.logitech.logioptionsplus://`, by directing them to the Logi Options+ Agent executable. The following batch file script does exactly that:

    ```batch
    @echo off
    SETLOCAL ENABLEEXTENSIONS
    SET keyname=HKEY_CLASSES_ROOT\com.logitech.logioptionsplus
    SET value=

    REG ADD "%keyname%" /f
    REG ADD "%keyname%" /ve /t REG_SZ /d "URL:com.logitech.logioptionsplus" /f
    REG ADD "%keyname%" /v "URL Protocol" /t REG_SZ /d "" /f
    REG ADD "%keyname%\shell" /f
    REG ADD "%keyname%\shell\open" /f
    REG ADD "%keyname%\shell\open\command" /ve /t REG_SZ /d "\"C:\Program Files\LogiOptionsPlus\logioptionsplus_agent.exe\" \"%1\"" /f

    ENDLOCAL
    ```

    This script creates the necessary registry keys and values. Specifically, it:

    1. Adds a registry key for `com.logitech.logioptionsplus`.
    2. Defines this key as a URL protocol.
    3. Specifies the command to run when this URL protocol is invoked, which is to execute `logioptionsplus_agent.exe` with the URL passed as a parameter.

    To use this script, follow these steps:

    1. Copy the script into a text editor like Notepad.
    2. Save the file with a `.bat` extension, for example, `RegisterLogiOptionsPlusProtocol.bat`.
    3. Right-click on the saved file and select "Run as administrator".

    Running this script will modify the Windows Registry to correctly associate the `com.logitech.logioptionsplus` URL scheme with the Logi Options+ Agent application, resolving the issue where the browser fails to launch the application. As always, caution is advised when modifying the Windows Registry. If unsure, it's best to seek assistance from a professional or contact Logitech support for guidance.