Hi,

Please accept our apologies for the inconvenience. We work very hard to provide you with excellent software, and this is not the type of experience we aim to provide to our customers.
To troubleshoot your issue further, will you be available for a live debug session with our team to understand your issue?
If so, please let me know what time and date works best for you; our team is in the Pacific Standard Time zone.
PS: The session will be in English, please let me know if you are comfortable with it?

I'm looking forward to hearing from you.