By The Grace of G-D.

Dear Logitech Support,

I hope this message finds you well. I am writing to you about some issues I have been experiencing with my Logitech M720 Triathlon mouse and the Options+ software.

Background
I use this mouse extensively. I have one for each of my computers and I have been recommending it to coworkers, family, and friends, and personally give a few as gifts to some of them due to its ergonomic design and customizable buttons.
I work as a programmer, and the shortcuts I use most throughout the day are copy, paste, CTRL+A, and ALT+SHIFT+F. This product has probably saved me from having arthritis in my left hand for the past few years...
I would say that i am a "power user". i use daily 3 Windows 11 Computers, all set up almost identical, all have an M720 mouse and a Logitech keyboard, all have 3-4 Screens,

However, I have encountered multiple issues that are impacting my work and my experience with your product. I have noticed that some of the people to whom I recommended this mouse are also encountering these issues. We all use Windows in Hebrew, but not all of us are programmers.

Issues

1. Logitech Options+ Crashing: It works flawlessly around 97% of the time, but sometimes it just stops working in the middle of the day. Lately, this has been happening around three or four times a week. Thankfully, fixing it is fairly easy - I just open the Logitech Options+ software and everything goes back to normal. However, it is an annoying issue that disrupts my workflow.

2. Logitech Options+ Resets: Every 2-3 months, the Logitech Options+ software loses all of the settings. Each time this happens, I have to go and reset the keys.

3. Automatic Backup Issue: Yesterday, it happened again and I restored the settings using the automatic backup feature but it didn't change anything. Then I noticed that the last automatic backup happened a few minutes before, so it actually backed up the empty settings right when I opened the software.

4. Unusable Button Remapping: The M720 Triathlon features a button dedicated to the "Flow" feature, which I find unnecessary for my workflow. This button placement is particularly frustrating because it's a prime location for customization. I have encountered many frustrated users online that would greatly benefit from the ability to remap this button. It would significantly improve productivity and will make a lot of your customers happy, especially because you don't "owe" us anything as you advertise it clearly.

5. Chrome Freezing: The most annoying issue might not be directly related to your products. It might be due to 3rd parties like Windows or Chrome. I use usually have around 40 to 60 Chrome tabs open spread around in 12 Chrome profiles, amongst other things. Occasionally, I have 5-10 Google Sheets documents open. Some of them have a lot of data or a packed with automations and CPU Consuming functions. from time to time, when I'm working with a Google Sheets file, Chrome freezes and I have to restart it. My colleagues, who are doing somewhat similar jobs but don't use your devices or software, don't encounter this issue.

Suggestions
I would suggest adding a secondary option to backup to a local file. This would not only provide a backup for the cloud backup but would also help me move the settings between computers as they are the same on all my computers. Another suggestion is to add a place in the software or on the website to download backup history. There also needs to be a button to restore a backup from a file.

In conclusion, I want to thank you for the products you have created. They save me a lot of time and are very much appreciated. However, I don't think I should suffer while using your products.

I look forward to your response and any assistance you can provide.

Best regards