I have been trying to contact Support for weeks now. The Chat robot keeps going into an infinite loop where it wants to ID my product. I answer all the questions and it loops right back to the start of that process. I try calling support. Go thorough all the menus and after "We'll transfer you to one of our agents", the call just sits there and no one ever answers. For hours. My MX keyboard has a defect. What the heck am I supposed to do??? IF you are no longer offering support, just say so. I'm REALLY ticked off at you lot right now and absolutely will recommend everyone stay away from your products.