Dear Logitech Support Team,

I just got a Logi Option + upgrade for my Bluetooth MX Master 3 mouse and cannot use my Windows 11 computer anymore. I tried older PC wired mouses, and they don't work as well.

I thought my computer had a problem or even was attacked by a virus, since no indications from Logitech that an upgrade was underway. I rebooted my computer about 10 times, without any improvement, until the Logi Option + screen appeared on the screen, but the mouse pointer was locked on the screen.

This message is from an other computer and my main Predator Acer computer is actually not working, i absolutely need it for my work at home.

Please read this message as quick as possible, and please resend an solution or a previous version which actually works with an installation message.

This is URGENT.

With Kind Regards,

Sam